Ebay Germany
Ebay Germany Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ebay Germany has a 2.2 star rating from 56 reviews. Consumers are mostly dissatisfied and 43% would likely recommend. Rating distribution skews unfavorable with many complaints about refunds and support.
Key Takeaways for Future Customers
- Check seller ratings and tracking before buying to avoid delivery issues highlighted in Ebay Germany reviews.
- Expect possible delays resolving disputes and push for a refund promptly.
Negative Feedback / Risk Areas
- Frequent Ebay Germany customer complaints about poor customer service and account suspensions.
- Recurring refund, non-delivery and return handling problems reported by buyers.
Positive Feedback
Some users praise product variety, low prices and occasional helpful agents who resolved issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ebay Germany has a 2.2 star rating from 56 reviews. Consumers are mostly dissatisfied and 43% would likely recommend. Rating distribution skews unfavorable with many complaints about refunds and support.
Key Takeaways for Future Customers
- Check seller ratings and tracking before buying to avoid delivery issues highlighted in Ebay Germany reviews.
- Expect possible delays resolving disputes and push for a refund promptly.
Negative Feedback / Risk Areas
- Frequent Ebay Germany customer complaints about poor customer service and account suspensions.
- Recurring refund, non-delivery and return handling problems reported by buyers.
Positive Feedback
Some users praise product variety, low prices and occasional helpful agents who resolved issues.
Media from reviews
Waiblingen, Baden-Wurttemberg
I didn’t receive a product I ordered via eBay and klarna was pushing for payment.
Klarna has contacted me and informed me as I havnt received the product there is nothing to pay. Hence the matter is resolved.
User's recommendation: Not sure I would recommend.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI returned items back to seller but u did not receive my money 102,80
- - Ordered 10 packs but received 9; refund not issued.
- - Returned items; disputes with eBay and PayPal; no refund; amount $102.80.
I ordered 10 packs of an item from an eBay seller, and the seller sent me 9 packs. I chatted with the seller about the issue, but he refused to reply.
So, I opened a dispute on eBay, and eBay closed the dispute, stating that I should contact the seller. I later opened a dispute on PayPal, and the seller responded to my message after seeing I had opened the dispute on PayPal.The seller sent me a return paper, and I returned the items to the seller's address.
It was delivered last week, but the seller refused to refund me.I chatted with the seller, and she asked me to close the dispute on PayPal so that she could refund me.I have already closed the dispute on PayPal, but the seller refused to pay me. I have returned the items back, and I closed the dispute on PayPal, but the seller and eBay refused to pay me.Please help me; I want my money.The amount is $102.80.
So, I opened a dispute on eBay, and eBay closed the dispute, stating that I should contact the seller. I later opened a dispute on PayPal, and the seller responded to my message after seeing I had opened the dispute on PayPal.
The seller sent me a return paper, and I returned the items to the seller's address.
It was delivered last week, but the seller refused to refund me.
I chatted with the seller, and she asked me to close the dispute on PayPal so that she could refund me.
I have already closed the dispute on PayPal, but the seller refused to pay me. I have returned the items back, and I closed the dispute on PayPal, but the seller and eBay refused to pay me.
Please help me; I want my money.
The amount is $102.80.
- Talk and agree with the seller
- Difficulty receiving assistance
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leipzig, Saxony
Rückgabe 530448**** ist versandbereit
- - Kitchen item quality is poor and it does not work.
- - Requests a return label and prefers Hermes shipping.
- - Order 530448**** is ready for shipment.
Betreff: Rücksendung wegen mangelhafter Qualität, Rückgabe 530448**** ist versandbereit.
Sehr geehrte Damen und Herren,
ich habe bei Ihnen eine Küche gekauft, aber leider ist die Qualität sehr schlecht und das Gerät funktioniert nicht richtig.
Ich möchte es daher gerne zurücksenden.
Bitte senden Sie mir ein Rücksendeetikett. Das Paket ist sehr groß, daher kann ich es nicht im Geschäft abgeben; ich möchte es über den Hermes-Versand zurückschicken.
Vielen Dank für Ihre Hilfe!
Mit freundlichen Grüßen
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leipzig, Saxony
Rückgabe 530448**** ist versandbereit
- - Return due to poor quality; the fixed kitchen is not working.
- - Return requested; I have a return label and will ship via Hermes.
Return 530448**** is ready for shipment.
Subject: Return due to poor quality.
Dear Sir/Madam,
I purchased a fixed kitchen from you, but unfortunately the quality is very poor and the device is not working properly.
I would therefore like to return it.
I have received a return shipping label but The package is very large, so I cannot drop it off at the store; I would like to return it via Hermes.
Thank you very much for your help!
Sincerely,
Preferred solution: Deliver product or service ordered
Hamburg, Hamburg
My Account was suspended without explanation
Its great shopping on eBay but my account got suspended without any reason,and costumer service is also not active in responding to my concerns
Waiblingen, Baden-Wurttemberg
Product I ordered has to date not been delivered.
I await feedback from supplier regarding my order placed on 12.12.2025. I spoke to a very friendly helpful assistant
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kleinmachnow, Brandenburg
Urgent disavowal of operation dueUrgent disavowal of operation due to alleged fraud to alleged fraud
- - Ordered a cell phone by card on Tuesday.
- - Seller apologized; item sold and still listed on eBay; cancellation not confirmed; urgent credit card refund.
I ordered a cell phone by credit card on Tuesday. Yesterday, the seller, a private individual, emailed me apologizing but informed me that he had already sold the item and had forgotten to remove it from eBay.
I canceled the order, but the seller told me he couldn't confirm the cancellation. I urgently need a credit card refund so I can order a new phone, as my old one no longer works. Please resolve this issue.
User: robert.ti_91, Email: robert.tintenfassen@***.com. Thanks, Roberto Calamai
- Great selection and good prices
- Difficulty receiving assistance
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: EBay Closed My Case Despite Clear Evidence – First and Last Time Using the Platform
- - May 3: ordered two fridge door parts; only one arrived.
- - Shipping label shows 1 piece.
- - eBay closed the May 18 case; refund denied without review.
On May 3rd, I placed an order on eBay for two refrigerator door parts from a seller. On May 6th, I received the package, but only one item was inside.
The shipping label on the parcel clearly stated 1 piece, which confirms that only one item was sent.
I contacted the seller on the same day to report the issue, but received no response. On May 9th, I escalated the case through eBay and requested a refund for the missing item.
On May 18th, eBay closed the case, simply stating that the seller claimed the item was shipped. No further verification was done, and my refund request was denied without any review of the actual evidence despite the shipping label clearly proving the short shipment.
I find this kind of customer service absolutely unacceptable.
eBay failed to investigate properly, ignored obvious facts, and chose to blindly side with the seller. This was my first time using eBay and definitely the last.
- Everything about this company is a scam
Preferred solution: Apology
User's recommendation: Stay away from eBay
Frankfurt, Hesse
Was fie Mitarbeiters sagen die machen nichts!
Ich musste 45 Euro laut Mitarbeiter von Ebay. ICH habe nur 155 Euro erhalten von diese Produkt und muss ich 178 Euro zurück geben?
Ich finde nicht ok!! Ich bitte Sie um eine Rückmeldung!
LG Alina
Hamburg, Hamburg
No real support if I need to do everything myself and waste 20 min on the phone with no help
- - Mistaken wishlist order; contacted eBay 20 minutes later.
- - eBay couldn't cancel; some agreed, others didn't respond; merch shipped.
I used ebay as a platform that supposed to protect me from mistakes and cheaters. I had an order of all my wish list made by mistake from my pocket.
I contacted ebay 20 min after the order was made. They couldn't help me cancel, or do anything except tell me to contact each seller myself and ask to cancel and be refunded. I did.
Some agreed, some did not reply and today (a day later) already sent tge merch so I cant be refunded.
No point in using ebay, no responsibility, no support. I can just use google and contact sellers on my own.
My experience with ebay
- - They resolve issues quickly.
- - They provide good customer service.
- - They care about customer satisfaction and are well organized.
1.They are very quick to resolve issues
2. Customer service is very good
3.
They care about the overall satisfaction of their customers.
4.
Overall they are well organised.
5. I hope they keep up the good work in giving customers the best.
Please, I need my refund
I need a returning label for Please I bought a scooter and the scooter is not good. Nothing come complete.
I need back my refund. I need a return label.
Thank you
- - The amount was refunded but is still on my bank account.
- - I can't withdraw it or use it to buy anything.
Hallo, der Betrag wurde zurückgezahlt, ist aber noch auf meinem Bankkonto. Ich kann ihn weder abheben noch damit einkaufen.
Ich weiß nicht warum, aber das Geld ist tatsächlich auf meinem Konto. Danke.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn’t get my phone I don’t know the reason
- - I didn't receive my delivery and I need my order or my money.
- - The post office says it was sent to my home without a signature or a yellow paper.
I didn't receive my delivery. I don't have my phone; I went to the post office and they told me they sent it to my home without a signature, without a yellow paper, and I didn't get it.
I need my order or my money. Please help me. This is your market; why is this not possible?
You are responsible for everything. Thank you, eBay team.
- 301
Preferred solution: Deliver product or service ordered
User's recommendation: Iam Customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExcellent
But to get eBay customer service is really difficult please if you can change the service it will be very good with the customers
Its scam app
I buy perfum and they told me the parcel will be there in 15 days but know 2 month i waiting for parcel they take my money but the parcel is not send it meains ebay is also scame
User's recommendation: Dont buy anything from this ribish app ita scamm
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